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Weed Man Maritimes has implemented COVID-19 measures to protect our customers, staff and members of the public. We continue to monitor developments and guidance from all levels of Government and will communicate any adjustments we make for our staff and customers on an ongoing basis.
Office/warehouse procedures - With respect to our warehouses and office, we increased our already stringent workplace safety and sanitation requirements. Our procedures include:
1. Frequently disinfecting surfaces and work equipment throughout the workday.
2. We encourage our staff to follow all recommended safe hygiene practices, including practicing social distancing, frequent hand washing, using hand sanitizers, regular cleaning of their work area/vehicle and limiting physical contact with others (including no handshakes).
3. Any staff who have been out of the country are required to self-isolate for 14 days and exhibit no COVID-19 symptoms before reporting to work.
4. Staff are required to stay home if they ill, have any COVID-19 symptoms, and follow all guidelines and rules from Public Health authorities.
5. Our office and warehouse facilities are restricted to employees only. For customers who have previously come to our head office in Dartmouth, NS to order services or pay bills, we are ask those customers to contact us (contact information at the end of this notice). You can also order services and make payments on our customer portal or make payments at most banks/financial institutions.
Delivery of Services – For our field staff who perform lawn care services and regularly interact with our customers at their properties, we implemented the following procedures:
1. Our field staff are assigned dedicated vehicles and equipment. Start and finish times are staggered where possible. Cleaning/disinfecting supplies, masks and gloves are provided to all our field staff.
2. Our field staff will no longer knock on the door before or after completing a lawn care service. If you have questions or concerns about your Weed Man service, please contact our office by phone or email. If you speak directly to our staff, please practice social distancing of at least 2 m (6 ft).
3. We will post a sign after service completion, but until further notice, we will no longer leave a door hanger with information on the completed service. You will receive this information on your invoice.
4. If you are signed up for email/text pre-notification, you will receive notice of a service the day before we do the service on your property.
5. You will also receive an invoice by email or mail after the service is completed showing details of the service and balance owing (if any).
6. Where possible we will deliver quotes, statements and other communications to our customers using electronic means (ie. email or text).
Our ultimate goal is to minimize the physical interaction between our staff and our customers and members of the public while still providing you with the level of service you expect. Please check our website and your email regularly as we will use those methods to communicate any changes that impact our staff and customers. At any time, you can contact our office with questions or concerns at 1-877-434-9333 or info@weedmanmaritimes.ca.
